CANCELLATION POLICY

Please read our cancellation policy carefully. Please note that bookings not made made directly with Imperial Hotel, either by telephone on 01493 842000 or using our own online booking system, may be subject to different cancellation policies. If you choose to use a third party booking system, please read their cancellation policies carefully. If in doubt, please telephone us. 

ROOM BOOKINGS

If you have booked a room directly with the hotel, either via telephone or using our online booking system and you’re unable to come for whatever reason, you can cancel free of charge as long as you telephone us, or cancel online, by 2pm the day before arrival. If you don’t contact us until after 2pm on the day before your planned arrival day, you will be charged for the first night of your stay. 

If you are booking or have booked via a third party such as booking.com or other online travel agent, please check their small print carefully as their cancellation policy may be different. 

EVENT BOOKINGS

We ask for a deposit and / or payment up front for our special events, such as wine tastings, candlet lit dinners, murder mystery evenings and Mother's Day Sunday lunch. Any cancellations made 2 weeks before the date of the event will be refunded in full.
If you have to cancel after this time, we will offer you the opportunity to use the deposit or monies paid on another date. T&Cs may differ, so please check your confirmation email. If you’d like to attend one of our events, please call us to book your space on 01493 842000. 

BREAK BOOKINGS 

For our special breaks and packages, such as weekend breaks and stayaways, Bank Holiday weekend breaks or New Year's breaks we would usually ask for a non-refundable deposit and / or full payment up front.  Any cancellations made 2 weeks before the start of the break will be refunded in full.
If you have to cancel after this time, we will offer you the opportunity to use the deposit or monies paid on another date. T&Cs may differ, so please check your confirmation email. If you’d like to attend one of our events, please call us to book your space on 01493 842000.

GROUP BOOKINGS
For group bookings of 3 rooms or more, 7 days notice of cancellation is required.

NOTIFICATION OF CHANGES

Imperial Hotel reserves the right to change these cancellation policies from time to time as it sees fit. Your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.