Welcome to Imperial Hotel. We hope that you enjoy your stay.

Baby Listening Service
All the bedrooms have a baby listening device. To use the baby listening pick up the telephone receiver, dial your room number and leave the telephone off the hook. To listen to your room at any time use any of the hotel phones and dial your room number twice. There are telephones in Café Cru Restaurant, on Reception and in Bar Fizz. Cots are available and we also have family suites with bunk beds.

Bar Fizz
Bar Fizz is open to residents from 11.00am to midnight. Sandwiches are available in the bar, please ask for the menu. If you would like bar service outside of these times, please ask at Reception. Service is available 24 hours a day to hotel residents.

Breakfast

Full English breakfast or Continental breakfast is served in our Victoria Suite or The Terrace at the following times:
Monday to Friday - 7.00am to 9.30am
Saturday & Sunday - 8.00am to 10.00am

Highchairs are available. A restricted cooked breakfast is available from 6.30am on weekdays.

For early departures before 6.30am, a continental breakfast is available. Please order this at Reception by 11.00pm the previous evening. 

Breakfast can be served in your bedroom until 9.30 am - please see menu under Room Service. There is a tray charge for a cooked breakfast. 

If possible, please order early breakfasts or breakfast in your room with reception by 11.00pm the previous evening. Please note check out time is 10.30am.

Car Park
The hotel has its own car park situated to the side of the building. The management cannot accept responsibility for any loss or damage suffered to cars whilst in the car park. The main car park is covered by CCTV. There are three electric car charging points. 

Climate Contol
All rooms (except the two singles) have individual climate control units. These units enable you to heat or cool your room to the desired temperature, whatever the temperature outside. 

Credit Cards
All major credit cards are accepted including Access, Visa, Mastercard, Maestro, Diners and American Express. Cheques are accepted up to the limit of a cheque guarantee card. Any amount exceeding the limit must be arranged in advance, please contact Reception by dialling 1000.

Churches
A list of churches and the times of their services are available online. For other religions, please see Places of Worship
Church of England
Catholic
Greek Orthodox

Conference Suites
Imperial Hotel has a superb selection of Conference Suites which offer first rate facilities for conferences, receptions, networking, company seminars, banquets, dinner dances and receptions. If you are interested in these services please ask to speak to the Duty Manager at Reception.

Departures
Guests are requested to vacate their rooms by 10.30am on the day of departure. Arrangements can be made to hold luggage securely. Please speak to Reception if you wish to delay your departure or if you wish to extend your stay.
Should you need to check out before 7.30am, please settle your account by 11.00pm the previous evening.

Dietary Requirements
If you have particular dietary requirements or food intolerances, please let Reception know on 1000 so that we can do our utmost to ensure that you will enjoy delicious food whilst staying at Imperial Hotel. Our menus usually include gluten-free and vegan dishes. Please inform the server of any allergies, intolerances or other dietary requirements before making any food order. Unfortunately, it is not possible to guarantee that any product is 100% free from any allergen due to the possible risk of cross contamination in our busy kitchens.

Doctors & Dentists
In the unfortunate event of a guest requiring medical or dental attention, please contact Reception on 1000.
A small number of first aid items are available at the Reception desk.

Dogs
Well behaved dogs are welcome at the hotel in certain bedrooms, although we do ask that you discourage them from going on the beds. Guests are responsible for any damage caused by their dogs. Dogs are restricted from certain public areas in the hotel - please do not take them into the Victoria Suite or Café Cru. Dogs may go onto The Terrace and into Bar Fizz. Our Reception team will be pleased to advise where it is legal for your dog to be walked locally. For example, dogs are not permitted on the main town beaches from 1 May to the end of September, but are allowed on the dunes at North Beach nearby. 
We have two rooms with balconies which dogs particularly like, please ask for more details if you wish to upgrade. 

Early Morning Calls
Please book your early morning call with Reception on 1000. We can call to wake you at any time of the night. 

Entertainment
Our Reception team will be happy to provide information about local shows, events, entertainment, museums, cinemas, tourist attractions and other places of interest. The local tourist office website is also a useful resource. You can read our top tips for summer and things to do for winter fun suggestions online too. 

Family Suites
We have three family suites which feature two inter-linked rooms which share a bathroom. One room has a double bed, the other a set of bunk beds. Both rooms have televisions. There is sufficient space for a cot in the double bedded room if required. Should you wish to view these rooms, or obtain further information please contact Reception on 1000.

Fire Precautions
The hotel is fitted with an L2 fire detection system. Please make yourself familiar with the fire evacuation notices on the back of the bedroom door in every room. In the event of the fire alarm sounding, please calmly leave the hotel using the stairs. The assembly point is in the hotel car park. The Duty Manager has a full register of staying guests.

Hotel Lift
The lift operates between Reception and the bedroom floors only. Please note that it can only accommodate three people at any one time and you should make allowances for heavy luggage. Children must be accompanied by an adult. Please ensure you shut both doors firmly after entering and leaving the lift.

Housekeeping
Should you require extra laundry in your bedroom, e.g. towels, pillows, blankets, heaters, fans, additional hairdryers etc., or a different bed or bedroom please contact Reception on 1000. We have single, double, king, twin and super-king size beds available, also family suites and wine themed rooms, two of which have balconies.
The following items can be purchased from Reception: toothbrushes, toothpaste, razors and combs.

Introduction to Great Yarmouth

Great Yarmouth is a port, town and a district with about 99,000 inhabitants. The town has a long history which dates back almost to the time of the Roman occupation. It grew from a sandbank used by fisherman in about 700 AD to a prosperous port, which in the Middle Ages was acknowledged as being the second town in the land, after London.

King John granted Great Yarmouth its first Charter in 1208, and in 1260 a further Charter was granted to build defensive walls and ditches. This wall took 100 years to build and contained some 16 towers and 10 gates, some of which, together with much of the wall, are still intact. 

The wealth of Great Yarmouth stemmed almost entirely from fishing, principally in the six weeks between Michaelmas and Martinmas when countless millions of herring ran off the coast. In the 1950's modern fishing methods put an end to the fishing industry within a decade, despite the production of the fish-finger originating from the town, and all that now remains are several processing companies which export world-wide the cured herring bought from other seas.

Fortunately the decline of the fishing industry coincided with the discovery of gas in the North Sea and more recenltly off shore wind. There are now some 230 firms in the Great Yarmouth area directly related to the offshore oil, gas and wind industry.

Great Yarmouth, together with the surrounding towns and villages, is most of all a holiday resort and there are 16 miles of predominantly sandy beach along the local coast line. Holiday accommodation is available for more than 80,000 visitors at any one time. Over a million people stay in Great Yarmouth each year and an additional million or so come as day trippers.

Great Yarmouth is also a major port, with  bot an outer harbour and a wiver port and 7300 metres of berths. The width of the river varies from 60 metres to 122 metres, and vessels of a maximum length of 138 metres and a maximum draught of 5.7 metres can enter the harbour. It is an ideal port for trade with the near continent, in fact Rotterdam is closer than London, being only 114 miles away. Of unusual and considerable importance is the close proximity of all these facilities to the town centre. The Town Hall is within 20 paces of South Quay and ships can moor within 400 yards of the shopping area.

Of the 37,000 people employed in the area 67% are in the service industries and 28% are in manufacturing. The borough, county and national authorities are combining to speed up improvements to the main road and rail links to Great Yarmouth. Norwich Airport is an easy 20 mile drive from Great Yarmouth and has daily services to Amsterdam as well as within the UK.

Night Security
Our Night Porter is on duty every night in the hotel. If you require any assistance during the night, please telephone 1000.

No Smoking
Please note smoking is illegal within the hotel including all bedrooms. Anyone found to have smoked in their room or bathroom will be fined a minimum of £100.00 for cleaning charges. Smoking is permitted outside and you will find ashtrays provided near the front and side doors.

Opening Times
The hotel is accessible for residents 24 hours a day.
Reception is manned 24 /7.

The Terrace & Victoria Suite Opening Times - Summer
Monday to Friday: 7.00am until 9.00pm
Saturday & Sunday: 8.00am until 9.00pm

The Terrace & Victoria Suite Opening Times - Winter (Terrace dining area open weather permitting)
Monday to Friday: 7.00am until approx 3.00pm
Saturday & Sunday: 8.00am until approx 3.00pm (4.00pm on Sunday)

Café Cru Restaurant Opening Times
Sunday Lunch: 12.30pm to approx 4:00pm, later on special Sundays. 
Dinner
Monday to Saturday: 6.00pm to 9.00pm

Porterage
Help with baggage is available on arrival and departure. We will do our best to assist you, please ask at Reception or call 1000.

Places of Worship in Great Yarmouth - for churches please refer to C
Islam - The Islamic Mission
Hindu - The Mandir Temple
Unitarians - Old Meeting Unitarian Church
Quakers
Buddhism
The nearest Jewish synagogues are in Norwich. 

Room Service

Breakfast is available from 7.30am - 9.30am
Sandwiches are available all day, every day.
Dinner is available daily 6.00pm - 9.30pm.

Room Service Breakfast Menu
Please order with Reception on 1000 the night before, with a preferred time for delivery.

Cereal
Weetabix, All Bran, Cornflakes, Branflakes, Frosties, Muesli, Rice Krispies, Special K 

Fruit
Fresh melon, Grapefruit segments, Orange segments, Prunes or Green figs 

Toast
White or Brown Toast (Gluten Free available, please ask) served with marmalade or preserves.  

The Imperial Breakfast (£8.00 per person tray charge) 
Fried egg, bacon, sausage, tomato, mushroom & friend bread 

Beverages
Orange, grapefruit or tomato juice
Tea (English breakfast, Green, Peppermint etc) or Coffee
Hot Chocolate 

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Room Service Sandwich & Dinner Menu
Please order with Reception on 1000. There is a room service charge of £3.50 per order.

Please order anything from the current Terrace menu. 

V: Vegetarian. VG: Vegan & dairy free. GF: Gluten free.

Please inform us of any allergies, intolerances or other dietary requirements before making your order. Unfortunately, it is not possible to guarantee that any product is 100% free from any allergen due to the possible risk of cross contamination in our busy kitchens.

Secretarial Services
Photocopying and typing services are all available at Reception. We also still have a fax machine! 

Tea & Coffee Making Facilities
All bedrooms are equipped with tea and coffee making facilities. In some rooms these are located in the luggage racks, in all other rooms they are clearly visible. Should you prefer fresh milk in your room, please contact Reception on 1000.

Telephone Call Charges
Every bedroom has a direct dial telephone. To contact reception dial 1000.

To obtain an outside line, dial 9 and wait for a dialling tone before dialling the number required. We charge 0.25 pence per unit. The duration of a unit depends upon the distance and time the call is made. 

UK Calls (Great Yarmouth's area code is 01493)

International Calls

Television & Radio
Your room has a 40" television with Digital TV and radio. There are hundreds of channels for your enjoyment whilst staying at Imperial Hotel. Please press the GUIDE button for full listings with details of the television and radio channels available.

Wi-Fi
Wireless Internet access is available free of charge throughout the hotel. The password is Welcome! 
Hard Wired internet access is also available in all bedrooms. Please ask Reception for assistance if needed by dialling 1000.

Wine Themed Rooms
The themes for these rooms cover France, California and New Zealand.
Champagne Ruinart and Louis Jadot rooms represent France, the Estancia Room for the American state of California and the Villa Maria Room for New Zealand.
The themed rooms all have air conditioniong, and have a super-king sized bed, or are also available as a twin room. All have en suite facilities, refrigerator with complimentary fresh milk and bottled water, tea service, 40" smart television, trouser press, ironing centre, safe, hairdryer, towelling robes and complimentary sweets.

Our themed rooms have sea views, two of which have balconies. Regretfully these rooms are not suitable for children or dogs.

If you would like further details or wish to view these rooms, please do not hesitate to contact Reception on 1000 who will be glad to help.